Frequently Asked Questions

For all website-related support requests, please get in touch via the form below.

Please allow up to 24 hours for a member of our team to get back to you.

Before you get in touch, please look through the list of FAQs below to see if your problem can be resolved quickly.

You can switch by creating a draft in Email Campaigns and then importing your contacts from your old service.
You can use Stripe, PayPal, or both. Visit "Connecting a payment processor to Commerce" for more information.
Yes, you can export orders by clicking on "Export CSV" in the Commerce panel. Learn more about exporting orders.
Yes, you can register a domain through Squarespace if you have a trial or paid plan. You may be eligible for a free domain if you're on an annual billing cycle.
No, you need an active website or Acuity Scheduling subscription to sign up for Email Campaigns. However, you can still use Email Campaigns if your website or Acuity subscription ends.